Privacy Policy

Privacy Policy

Updated: 8/22/2019

Protecting your private information is our priority. This Statement of Privacy applies to https://kurtnesssupport.com and Kurt Ness Support, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Kurt Ness Support, LLC include https://kurtnesssupport.com. The Kurt Ness Support, LLC website is a e-commerce and client portal site. By using the Kurt Ness Support, LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Kurt Ness Support, LLC may collect personally identifiable information, such as your:

–          First and Last Name
–          Mailing Address
–          E-mail Address
–          Phone Number

If you purchase Kurt Ness Support, LLC’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of your Personal Information

Kurt Ness Support, LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Kurt Ness Support, LLC may also use your personally identifiable information to inform you of other products or services available from Kurt Ness Support, LLC and its affiliates.

Sharing Information with Third Parties

Kurt Ness Support, LLC may sell, rent, lease, or give customer information to third parties for the following reasons:

To provide you with the best support possible, in a professional manner.

We use Freshdesk as a support ticket software.
We use Adobe Sign as our contract signing software.
We use Google Apps for Work as our email provider.
We use Google Drive (through gmail.com) for file backups of all files

Kurt Ness Support, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Kurt Ness Support, LLC, and they are required to maintain the confidentiality of your information.

Kurt Ness Support, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kurt Ness Support, LLC or the site; (b) protect and defend the rights or property of Kurt Ness Support, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Kurt Ness Support, LLC, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Kurt Ness Support, LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Kurt Ness Support, LLC website.

Use of Cookies

The Kurt Ness Support, LLC website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Kurt Ness Support, LLC pages, or register with Kurt Ness Support, LLC site or services, a cookie helps Kurt Ness Support, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Kurt Ness Support, LLC website, the information you previously provided can be retrieved, so you can easily use the Kurt Ness Support, LLC features that you customized.

-If you click accept on our cookie notice, we will set a cookie to remember your selection. This cookie contains no personal data, and is saved for 30 days.

-If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

-If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

-When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We have payment cookies from Stripe to allow payment processing and payment method saving.

-If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day

-If you visit our support center at kurtnesssupport.freshdesk.com you will have multiple session cookies to personalize your site visit, to log you in automatically, and to assist you with creating, replying, and viewing tickets.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of the Kurt Ness Support, LLC services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Kurt Ness Support, LLC secures your personal information from unauthorized access, use, or disclosure. Kurt Ness Support, LLC uses the following methods for this purpose:

–          TLS/SSL Protocol
–          PCI Compliance
–          Sucuri WAF & Firewall

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

Kurt Ness Support, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Kurt Ness Support, LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Kurt Ness Support, LLC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Kurt Ness Support, LLC, you may opt out of such communications by clicking on the UNSUBSCRIBE button located at the bottom of the email.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Kurt Ness Support, LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Kurt Ness Support, LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Kurt Ness Support, LLC has not adhered to this Statement, please contact Kurt Ness Support, LLC at:

Kurt Ness Support, LLC
N9560 Buchert Lane
Watertown, Wisconsin 53094

Email Address:
kurtnesssupport@kurtisness.com

Telephone number:
715-446-0406