Privacy Policy

Privacy Policy

Effective April 7, 2020.

 Protecting your private information is our priority. This Statement of Privacy applies to https://kurtnesssupport.com and Kurt Ness Support, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Kurt Ness Support, LLC include https://kurtnesssupport.com. The Kurt Ness Support, LLC website is a e- commerce and client portal site. By using the Kurt Ness Support, LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Kurt Ness Support, LLC may collect personally identifiable information, such as your:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number
  • Employer
  • Job Title

For 2-Factor Authentication Security Questions

  • First Job
  • 6th grade school
  • City of first job
  • Maternal grandmothers maiden name
  • College graduation year

If you purchase Kurt Ness Support, LLC’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of your Personal Information

Kurt Ness Support, LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Kurt Ness Support, LLC may also use your personally identifiable information to inform you of other products or services available from Kurt Ness Support, LLC and its affiliates.

Sharing Information with Third Parties

Kurt Ness Support, LLC may sell, rent, or lease customer information to third parties for the following reasons:

  • We use Freshdesk as a support ticketing software, so we provide them with your email address, first name, last name, and company name. This is all necessary to provide you with the best support possible.
  • We use ElePass for our client’s user credential for their services we manage for them, including but not limited to domain registrar and website hosting users credentials.
  • We use ManageWP to provide us with website maintenance and backup tools.
  • We use AdobeSign for electronically signing documents.
  • We use Google Drive for the storage of client files and related content.
  • We use InMotion Hosting for website hosting.
  • We use CloudFlare for client site content delivery network.
  • We use NameSilo, LLC for domain registration.
  • We use Google Analytics for website analytics.
  • We use Sucuri for our website security and content delivery network.
  • We use MiniOrange for two factor authentication.
  • We use Stripe as a payment processor.
  • We use MailGun and MailJet for transaction (information about your account) and marketing (information about new products) emails.

Kurt Ness Support, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Kurt Ness Support, LLC, and they are required to maintain the confidentiality of your information.

Kurt Ness Support, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kurt Ness Support, LLC or the site; (b) protect and defend the rights or property of Kurt Ness Support, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Kurt Ness Support, LLC, or the public.


MiniOrange Privacy Policy:

miniOrange(“Us,” “We,” “Our,” “miniOrange,” or the “Company”) is committed to protecting the privacy of your information while you use our WordPress miniOrange Two Factor Plugin. We’ve crafted the policy below to help you understand how our plugin collects and uses personally identifiable information.

Definitions:
    1. miniOrange Two Factor Plugin: This refers to Google Authenticator – Two Factor Authentication (2FA) WordPress plugin.
    2. Customer Support Services: It involves screen sharing sessions, meetings and support by mail.
    3. miniOrange Servers: This refers to miniOrange service which is stored on secure cloud service AWS. miniOrange Users data is also stored with AWS.
    4. Third Party: This refers to customer using miniOrange services i.e. plugin to provide Two Factor verification to its users.
    5. Personal data: This refers to information provided by you such as name, company name, address, phone number, email address, and any other information necessary.
Introduction:

We protect your personal information using industry ­standard safeguards. We may share your information only with your consent or as required by law as detailed in this policy, and we will always let you know when we make significant changes to this Privacy Policy. Maintaining your trust is our top priority, so we adhere to the following principles to protect your privacy:

We protect your personal information and will only provide it to third parties: (1) with your consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, subpoena or other legal process; or (5) as necessary to enforce our User Agreement or protect the rights, property, or safety of miniOrange, its Customers and Users, and the public.

What Personal Data do we collect?

miniOrange collects data provided by you while registering with miniOrange or through any other service while contacting miniOrange. We also collect data needed to provide miniOrange services. This data may contain different information as listed below:

    1. When you register in the plugin, you provide us with information (including your name(optional), email address, phone number(optional), company name/website and password) that we use to offer you a personalized, relevant experience on miniOrange.
    2. When User contacts our Customer Support, User’s personal data is shared which is necessary for us to provide support where we can assist you with the plugin configurations, setup or any other issues while using miniorange Two Factor Plugin. The Personal Data you provided is used for purposes like answering questions, improving the content of the website, customizing the content, and communicating with the customers about miniOrange’s Services, including specials and new features.
    3. While using miniOrange Risk Based Authentication (RBA) services, device information is collected. The information collected for RBA is mentioned below under data used by the plugin.
    4. When you contact us using our support form, we collect information that helps us categorize your question, respond to it, and, if applicable, investigate any breach of our User Agreement or this Privacy Policy. We also use this information to track potential problems and trends and customize our support responses to better serve you.
    5. We do not collect email address from miniOrange production service for marketing use.

In the miniOrange Two Factor plugin, we collect the following information from users :

Customer Details: First name, last name, username, email, Questions and Answers of Security Questions, Phone Number, Company Name.
Device Information: Location, Browser details, IP Address, Device Type, Time, Language, Useragent details, Device fingerprint

miniOrange only uses your data in order to provide you with the service and keeps this data available only to the user that has provided the information or the third parties that the user has agreed to grant access to.The data is also provided to respective Authenticator Application owner which is required for verification during login.

How we use personal information?

miniOrange Two factor Plugin has various authentication methods and different methods require different information. Your Phone number and Email are used to send One Time Passcode. Your email is also used as a primary medium of contact only in case you need any help from us. Risk based Authentication uses information like device type, location, Ip address, time and other to identify the user and grant access based on the risk.

All data provided are stored with miniOrange which can be accessed through our site https://login.xecurify.com where the user’s account is created while using the miniOrange Two Factor Plugin.

Personal Data Processing Duration:

Personal data will only be processed until we have a legitimate business. When we have no legitimate business, your data is stored securely until deletion. During this period, if you request for data stored with miniOrange, you would have to give sufficient evidence of identity before we can provide you with this information. You can request this by contacting us at info@miniorange.com. Same would apply if you request for deletion of the personal data.

    1. User consent: End Users will be asked for consent if they agree to the terms and conditions of your website. If they deny consent, they will not be logged in and no data will be fetched.
    2. Encryption: All data that is in transit because of miniOrange is encrypted in the miniOrange Two Factor plugin.
What are your rights:
    1. Right to be forgotten: Information collected in stored in two places – WordPress Database and miniOrange Servers. Customer can delete end-user’s information if end-user requests.
    2. Right to object: In certain situations, end user has the right to object to the data being processed in so far as such data have been collected for direct marketing purposes.
    3. Right to rectification: You have a right for clarification of inaccurate personal data. And change the data by providing complete information.
    4. Right of access: You have the right to obtain from us information concerning i.e. you have the right to request and get access to that personal data.

Tracking User Behavior

Kurt Ness Support, LLC may keep track of the websites and pages our users visit within Kurt Ness Support, LLC, in order to determine what Kurt Ness Support, LLC services are the most popular. This data is used to deliver customized content and advertising within Kurt Ness Support, LLC to customers whose behavior indicates that they are interested in a particular subject area.

We use Hotjar to track where users on the website click, therefor creating a heatmap of the website. By using this heatmap we can improve our website design and flow for better user experience.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Kurt Ness Support, LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Kurt Ness Support, LLC website.

Use of Cookies

The Kurt Ness Support, LLC website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Kurt Ness Support, LLC pages, or register with Kurt Ness Support, LLC site or services, a cookie helps Kurt Ness Support, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Kurt Ness Support, LLC website, the information you previously provided can be retrieved, so you can easily use the Kurt Ness Support, LLC features that you customized.

  • -If you click accept on our cookie notice, we will set a cookie to remember your selection. This cookie contains no personal data, and is saved for 30 days.
  • -If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • -If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • -When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We have payment cookies from Stripe to allow payment processing and payment method saving.
  • -If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day
  • -If you visit our support center at kurtnesssupport.freshdesk.com you will have multiple session cookies to personalize your site visit, to log you in automatically, and to assist you with creating, replying, and viewing tickets.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of the Kurt Ness Support, LLC services or websites you visit.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Kurt Ness Support, LLC secures your personal information from unauthorized access, use, or disclosure. Kurt Ness Support, LLC uses the following methods for this purpose:

  • SSL Protocol by AlphaSSL
  • Security Metrics, for PCI vulnerability scanning
  • Sucuri, website firewall and content delivery network
  • ElePass, for Client Password and Credential Management

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

Kurt Ness Support, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Kurt Ness Support, LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Kurt Ness Support, LLC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Kurt Ness Support, LLC, you may opt out of such communications by clicking on the UNSUBSCRIBE button located at the bottom of the email..

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

How Long We Retain your Data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see and edit their personal information at any time. Website administrators can also see and edit that information. We will retain all client data indefinitely for business purposes.

What Rights You Have to your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What data breach procedures we have in place

In the event of a data breach, we will contact all clients within 72 hours of knowing about the breach. We will work with our security vendors and website hosting provider find the breach, diagnose what information released, and fix the affected cause to ensure it cannot happen again. We will contact appropriate law enforcement and will work in full cooperation with them.

Changes to this Statement

Kurt Ness Support, LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Kurt Ness Support, LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Kurt Ness Support, LLC has not adhered to this Statement, please contact Kurt Ness Support, LLC at:

Business Address:
Kurt Ness Support, LLC
N9560 Buchert Lane
Watertown, Wisconsin 53094

Mailing Address:
Kurt Ness Support, LLC
PO Box 563
Charleston, IL 61920

Email Address: support@kurtisness.com

Telephone number: 715-446-0406

Effective as of April 07, 2020

 

Former Privacy Policy

Privacy Policy

Effective/Updated: 8/22/2019

Protecting your private information is our priority. This Statement of Privacy applies to https://kurtnesssupport.com and Kurt Ness Support, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Kurt Ness Support, LLC include https://kurtnesssupport.com. The Kurt Ness Support, LLC website is a e-commerce and client portal site. By using the Kurt Ness Support, LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Kurt Ness Support, LLC may collect personally identifiable information, such as your:

–          First and Last Name
–          Mailing Address
–          E-mail Address
–          Phone Number

If you purchase Kurt Ness Support, LLC’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of your Personal Information

Kurt Ness Support, LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Kurt Ness Support, LLC may also use your personally identifiable information to inform you of other products or services available from Kurt Ness Support, LLC and its affiliates.

Sharing Information with Third Parties

Kurt Ness Support, LLC may sell, rent, lease, or give customer information to third parties for the following reasons:

To provide you with the best support possible, in a professional manner.

We use Freshdesk as a support ticket software.
We use Adobe Sign as our contract signing software.
We use Google Apps for Work as our email provider.
We use Google Drive (through gmail.com) for file backups of all files

Kurt Ness Support, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Kurt Ness Support, LLC, and they are required to maintain the confidentiality of your information.

Kurt Ness Support, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kurt Ness Support, LLC or the site; (b) protect and defend the rights or property of Kurt Ness Support, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Kurt Ness Support, LLC, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Kurt Ness Support, LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Kurt Ness Support, LLC website.

Use of Cookies

The Kurt Ness Support, LLC website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Kurt Ness Support, LLC pages, or register with Kurt Ness Support, LLC site or services, a cookie helps Kurt Ness Support, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Kurt Ness Support, LLC website, the information you previously provided can be retrieved, so you can easily use the Kurt Ness Support, LLC features that you customized.

-If you click accept on our cookie notice, we will set a cookie to remember your selection. This cookie contains no personal data, and is saved for 30 days.

-If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

-If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

-When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We have payment cookies from Stripe to allow payment processing and payment method saving.

-If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day

-If you visit our support center at kurtnesssupport.freshdesk.com you will have multiple session cookies to personalize your site visit, to log you in automatically, and to assist you with creating, replying, and viewing tickets.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of the Kurt Ness Support, LLC services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Kurt Ness Support, LLC secures your personal information from unauthorized access, use, or disclosure. Kurt Ness Support, LLC uses the following methods for this purpose:

–          TLS/SSL Protocol
–          PCI Compliance
–          Sucuri WAF & Firewall

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

Kurt Ness Support, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Kurt Ness Support, LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Kurt Ness Support, LLC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Kurt Ness Support, LLC, you may opt out of such communications by clicking on the UNSUBSCRIBE button located at the bottom of the email.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Kurt Ness Support, LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Kurt Ness Support, LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Kurt Ness Support, LLC has not adhered to this Statement, please contact Kurt Ness Support, LLC at:

Kurt Ness Support, LLC
N9560 Buchert Lane
Watertown, Wisconsin 53094

Email Address:
kurtnesssupport@kurtisness.com

Telephone number:
715-446-0406